Listen first
Start with the person’s voice, priorities and goals.
Who we support
People are more than a label.
St Alex starts with the individual: what matters to them, what they want to do next and what kind of support can make everyday life feel more possible.
A first conversation can start here020 8440 6060
The starting point
What would make everyday life feel more like yours?
A better starting point
The right support begins with seeing the whole person.
People may arrive with different experiences, strengths and support needs. The service that fits is shaped by the person, not chosen from a label alone.
Keep it practical
Focus on the routines, choices and relationships that matter.
Stay flexible
Review support as life and circumstances change.
People we support
Different needs. One person-centred approach.
St Alex’s existing service information refers to the following groups. The best route depends on the person’s circumstances and the support they are looking for.
01
Confidence and choice
People with learning disabilities
Support that helps people build confidence, choice and everyday independence. Support can focus on routines, relationships, communication and the confidence to make everyday choices.
Support may include
- Individual support plans
- Everyday life skills
- Community participation
02
Steady and respectful
People with mental health needs
A steady, respectful approach that can adapt as needs and circumstances change. A consistent approach can help people work towards their goals while their needs and circumstances change.
Support may include
- Practical day-to-day support
- Responsive planning
- Respect for personal preferences
03
Individual risk planning
People with complex or forensic support needs
Tailored support grounded in individual plans, dignity and community participation. Where support needs are complex, the focus stays on dignity, clear planning and safe participation in the community.
Support may include
- Structured support plans
- Clear communication
- Progress reviewed over time
04
A stable next step
Young people leaving care
Practical support for the transition towards a stable home and greater independence. Moving towards a stable home can involve practical help with routines, accommodation, tenancy and independence.
Support may include
- Housing-related support
- Tenancy sustainment
- Support to build independence
05
Support around real life
People who need support to live independently
Flexible help with home, routines, decisions and the things that matter day to day. Some people need flexible support for part of their time while living alone, with family or with a partner.
Support may include
- Support at home
- Help with specific tasks
- Connection to local life
What support can help with
The detail is in the everyday.
Support is often about the practical things that help someone feel more confident, connected and in control of their life.
See all services01
Home and routines
Getting organised, keeping a routine, personal care and feeling more confident at home.
02
Choice and decision-making
Understanding options, making decisions and keeping the person’s preferences visible.
03
Tenancy and housing
Practical support around accommodation, tenancy responsibilities and housing-related tasks.
04
Community participation
Support with shopping, college, appointments, activities and the places that matter.
05
Confidence and wellbeing
A respectful, steady approach that can adapt as needs and circumstances change.
06
Everyday independence
Small, practical steps that help someone do more for themselves at their own pace.
How we begin
A clear route from first contact to meaningful support.
You do not need to have everything worked out before you call. A first conversation helps identify what matters and what to explore next.
Start a conversationStart with listening
We begin with the person, the people around them and what a good life looks like to them.
Understand what matters
We explore needs, strengths, preferences, risks and the practical support that may help.
Shape the support
A plan is built around everyday life, with clear priorities and room to adapt.
Review and develop
Support changes as confidence, goals, circumstances and needs change.
A useful next step
Tell us what support needs to make possible.
You can share a little about the situation without including confidential medical or sensitive personal information.